At Code Smithers, we aim to provide reliable software development, website development, IT consulting, and digital solutions that meet the requirements agreed with our clients. Because our services often involve customized development performed specifically for a client, refunds are handled according to the nature and stage of each project.
“We believe in clear communication, fair project terms, and resolving payment or service concerns professionally.”
General Refund Policy
Payments made to Code Smithers for customized services are generally non-refundable once work has commenced, unless otherwise agreed in writing or required by applicable law.
This is because project payments may cover work that has already been performed, including planning, requirements analysis, design, development, testing, configuration, consultation, communication, and other project-related activities.
Project Deposits
Some projects may require an upfront deposit before development or other work begins. The deposit reserves development time and allows Code Smithers to begin work on the agreed project.
Once work has commenced, an upfront deposit may not be refundable because it may have already been allocated to completed project work, resources, planning, development, or other project expenses.
Cancellation Before Work Begins
If a client requests cancellation before Code Smithers has started work on the project, the refund eligibility of any payment received will depend on the circumstances and any costs already incurred.
Where no work has been performed and no non-refundable third-party costs have been incurred, Code Smithers may consider a refund request on a case-by-case basis.
Cancellation After Work Has Started
If a client cancels a project after work has started, Code Smithers may retain amounts corresponding to work already completed, approved expenses, third-party costs, and other project-related commitments.
Any remaining refundable balance, where applicable, will be reviewed based on the project's payment terms, completed work, and expenses incurred before cancellation.
Completed Work
Payments for completed development work, delivered websites, software, designs, consultations, configurations, or other services are generally not refundable once the agreed deliverable has been provided and accepted or made available to the client.
Change of Mind
A change of business plans, personal circumstances, preferences, or project direction does not automatically qualify for a refund after work has commenced.
If you need to change the direction of a project, please contact us as soon as possible. Depending on the circumstances, we may be able to adjust the project scope or provide a revised quotation.
Scope Changes
Requests for features, pages, integrations, designs, functionality, content changes, or other work outside the original project scope may result in additional charges.
Additional payments made for approved out-of-scope work are generally non-refundable once the additional work has commenced.
Third-Party Services
Some projects may involve third-party services such as domain registration, hosting, premium plugins, software licenses, APIs, payment services, cloud services, advertising platforms, or other external providers.
Payments made to third-party providers may be subject to their own refund policies and terms. Code Smithers cannot guarantee a refund for third-party services where the relevant provider does not offer one.
Domain Names and Hosting
Domain registration and hosting services may involve fees that are charged by external providers. Once a domain has been registered or a hosting service has been activated, those charges may be non-refundable depending on the provider's terms.
Where Code Smithers purchases or configures such services on behalf of a client, any applicable third-party charges may be deducted from a refund where permitted.
Technical Issues
If you experience a technical issue with a website, application, or other deliverable provided by Code Smithers, please contact us before requesting a refund.
Where the issue relates to the agreed project scope and is reasonably within our control, we will review the issue and, where appropriate, work toward correcting it in accordance with the applicable project agreement.
Client Delays
Refunds are generally not provided solely because a project is delayed as a result of missing client information, delayed approvals, unavailable content, failure to provide access credentials, or other client-side delays.
We encourage clients to maintain timely communication throughout the project so that agreed milestones can be completed efficiently.
Refund Request Process
To request a refund, contact Code Smithers using the contact details provided below. Your request should include your name, project or service details, payment information where relevant, and the reason for the refund request.
We may review the project scope, payment records, work completed, third-party expenses, communication history, and applicable agreement before making a decision regarding the request.
Refund Processing
Where a refund is approved, Code Smithers will communicate the applicable refund amount and method of processing.
The time required for a refund to appear in a client's account may depend on the payment method, financial institution, payment processor, or other third-party service involved.
Disputes and Concerns
If you believe that a payment or project issue has not been handled correctly, please contact us first so that we can review the matter and attempt to resolve it directly.
We encourage clients to raise concerns promptly and provide relevant information that can help us understand and resolve the issue.
Exceptions
Nothing in this Refund Policy is intended to remove or limit any rights or remedies that cannot lawfully be excluded or restricted under applicable law.
Code Smithers may also consider exceptional circumstances on a case-by-case basis where appropriate.
Changes to This Refund Policy
Code Smithers may update this Refund Policy from time to time to reflect changes in our services, payment processes, business practices, or applicable legal requirements.
When changes are made, the revised policy will be published on this page and the updated date will be displayed below.
Contact Code Smithers
If you have questions about this Refund Policy or would like to discuss a refund or payment-related concern, please contact us directly.
- Phone / WhatsApp: +254 742 274 313
- Email: codesmith.sc@gmail.com
- Location: Nairobi, Kenya
- Website: Code Smithers
Last updated: January 10, 2020
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